FAQ

A collection of commonly asked questions

What is RealtyNinja?

RealtyNinja is a pay-as-you-go website service for real estate agents. It has everything you need to create a beautiful, lead-generating website with no technical experience. Click here for a full tour of what's included.

Is it only for REALTOR®'s in British Columbia?

At the moment, only agents in the Greater Vancouver, Fraser Valley, and Chilliwack Real Estate Boards have access to our automatic MLS® features. Agents outside of those areas can use our system but manage their listings manually and embed MLS® features provided by their board (if available).

Can I see some real life examples of people using RealtyNinja?

Absolutely, visit our customer gallery.

What's the difference between the Full-Featured REALTORĀ® Website and the Listings Only (IDX) accounts?

The full-featured account is for people that either don't have a website yet or want to replace their current site with an awesome one. The IDX account is for people that already have a live website that they're happy with, but just need MLS® features like searches and listings. The IDX account also works with Wordpress-based websites.

Do I get a mobile site?

All our customers on the Full-Featured REALTORĀ® Website account get a dedicated mobile site for no additional cost. To see what it looks like, just visit our sample website (www.realtyninjademo.com) on your smart phone or tablet.

Can I create a team site for more than 1 agent?

Yes, and we don't charge per additional agent on the site. Note that only one agent will be the "admin" and able to modify their own active listings, but you can set the website to automatically import other agents listings.

Can I reduce my monthly fee?

Yes, find out more about our referral program to see how you can reduce your monthly fee.

Is there a discount if I have multiple sites?

Yes, additional websites for the same customer would be counted as a self-referral and follow our standard referral program.

How does the free 30 day period work?

When you sign up for an account, your website will be visible from a temporary address such as johnsmith.realtyninja.com. Once you want to go "live" (on a full domain name such as www.johnsmith.com) your free 30 days begins. You can take as long as you need to get it ready before its live, this gives you the flexibility you need and still benefit from a free 30 days of service.

Do I need to enter my credit card to try it out?

Nope. Feel free to sign up and take it for a test drive. You only enter your credit card information when you launch your site (to start your free 30 days).

Will I have to add my listings manually?

No, our system will automatically import your listings (and keep them up to date)... so you never have to enter your data onto MLS® and then again onto your website (available on supported real estate boards).

What about listings that aren't my own?

You can add as many reciprocity listings to your site as you want, whether they're yours or other agents. You can also display listings via MLS® number or by specific criteria (Niche MLS® Searches). Note that you cannot edit a listing if it is not your own, the listing agent's office will be displayed, and that you must sign the MLS® Reciprocity Agreement to use these features.

Can I add more photos, videos, PDF's and a longer description to listings on my website?

You have the ability to add additional photos, PDF files and a longer description on listings that are your own. You can also embed items such as YouTube videos and embeddable virtual tours.

Can I "hot-swap" my design at any time?

You can quickly switch between all our standard themes. The content and pages don't change, just the underlying theme.

Will there be more themes to choose from?

Yes, we will be adding to our collection of standard themes and continue to make sure they are accessible to all of our customers for no additional cost. Take a look at our current selection.

Can I use my own graphics?

Yes, you can easily add your own custom graphics and photos to any pages on your website, including your header area.

What if I want a customized theme that matches my brand?

Our design team can customize one of our standard themes to match your brand or specific look for just $199. Click here for details and samples.

What if I have my own web designer? Can they customize my theme?

Yes, your web designer will have full CSS access and the ability to add custom header/footer code as well as upload images to your media library.

What if I want a completely customized website?

RealtyNinja, by nature, isn't a completely custom website platform. We make sure to give you the flexibility you need over the design of your theme as well as the content on your pages, but the underlying framework cannot be modified. The features and functions are tied directly into the core system.

Do you offer branding and other design services?

No, but you can find qualified companies in our experts directory.

Can I edit the content on my website?

We have built a very intuitive editor that allows you to literally type right on your website and click "Save". There's no coding knowledge required. Take a look at this demonstration video on how easy it is to edit pages on your site.

Can I make my own pages and sub-pages?

Absolutely, you have the ability to add as many pages as you like. You can easily organize the navigation menu on your website just by dragging the navigation links into the order you like.

Can I embed things like videos, social media feeds, etc.?

You can easily embed most third-party services that provide an HTML embed code. For example YouTube and Vimeo videos, custom Wufoo forms, Facebook and Twitter feeds, mortgage calculators, etc.

Is it easy for people viewing my website to get a hold of me?

We make sure to include a contact button on every page as well as your contact information clearly displayed. Your users are never more than one click away from getting a hold of you.

What if I don't have my own domain name?

No problem, you can purchase your domain name from any domain registrar. If you don't know where to find one, try www.10dollar.ca or contact us for help.

Will I be able to view my website statistics?

Your RealtyNinja website has full Google Analytics support that allows you to view detailed information on your website traffic and visitors. Contact us if you need help setting this up.

Are there any hidden fees?

There are no hidden hosting fees or anything like that. There are also no paid-unlockable features once you sign up. Additional services like customized themes are charged separately if you require them.

Any setup fees?

There are no setup fees.

How do I pay for my website?

Our accounts are paid with credit cards only.

Can I cancel any time I want?

Absolutely, you can cancel at any time with the click of a button.

What about refunds?

Our service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

What if I need help with stuff?

We have a dedicated team of ninjas here to answer any questions you have. We also have an ever-expanding list of help articles in our knowledge base.

Did we miss something?

Contact us and let us know so we can add it to this list.